Privacy Policy
Last updated: February 20, 2026 — SOCLOSE PTE. LTD.
Effective Date: February 20, 2026
SOCLOSE PTE. LTD. ("Company", "we", "us", "our"), UEN 202555665W, operates the SoClip platform at https://soclip.pro. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Service.
We are committed to compliance with the Singapore Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA).
1. Data Controller
SOCLOSE PTE. LTD.
7 Temasek Boulevard #12-07, Suntec Tower One, Singapore 038987
Email: legal@soclip.pro
2. Data We Collect
2.1 Data You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account data | Name, email, password (hashed) | Account creation, authentication |
| Payment data | Card details (processed by Stripe) | Billing, subscriptions |
| Content | Videos, images, text you upload | Providing the clipping Service |
| Support data | Messages, emails to support | Customer support |
2.2 Data Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device & browser | IP address, browser type, OS, screen size | Security, optimization |
| Usage data | Pages visited, features used, timestamps | Analytics, improvement |
| Cookies | Session cookies, preference cookies | Authentication, personalization |
2.3 Data We Do NOT Collect
- We do not knowingly collect data from children under 16.
- We do not collect sensitive personal data (racial, ethnic, health, biometric, political opinions) unless incidentally present in your uploaded Content.
3. Legal Bases for Processing (GDPR)
| Purpose | Legal Basis |
|---|---|
| Providing the Service | Performance of contract (Art. 6(1)(b)) |
| Billing and payments | Performance of contract (Art. 6(1)(b)) |
| Analytics and improvement | Legitimate interest (Art. 6(1)(f)) |
| Marketing emails | Consent (Art. 6(1)(a)) |
| Legal compliance | Legal obligation (Art. 6(1)(c)) |
| Security and fraud prevention | Legitimate interest (Art. 6(1)(f)) |
4. How We Use Your Data
- Provide, maintain, and improve the Service;
- Process payments and manage subscriptions;
- Send transactional emails (account verification, password reset, billing receipts);
- Send marketing communications (only with your consent — you may opt out at any time);
- Analyze usage patterns to improve features and performance;
- Detect and prevent fraud, abuse, and security threats;
- Comply with legal obligations.
5. Data Sharing
We do not sell your personal data. We share data only with:
| Recipient | Purpose | Location |
|---|---|---|
| Stripe, Inc. | Payment processing | USA (EU-US DPF certified) |
| Vercel Inc. | Hosting, CDN | USA/Global |
| Analytics provider | Usage analytics | EU/USA |
| Email provider | Transactional & marketing emails | USA |
All third-party processors are bound by data processing agreements (DPAs) and appropriate safeguards (Standard Contractual Clauses or adequacy decisions).
6. International Data Transfers
Your data may be transferred outside Singapore and/or the EEA. We ensure adequate protection through:
- EU Standard Contractual Clauses (SCCs);
- EU-US Data Privacy Framework (where applicable);
- Binding Corporate Rules (where applicable);
- Consent (where legally required).
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 30 days after deletion |
| Uploaded content | Until deleted by user (auto-deleted after 30 days of inactivity on free accounts) |
| Generated clips | Until deleted by user or account closure |
| Payment records | 7 years (legal/tax obligation) |
| Server logs | 90 days |
| Cookie consent logs | 13 months |
8. Your Rights
8.1 Under GDPR (EEA/UK Residents)
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request restriction of processing.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: At any time, without affecting prior processing.
- Lodge a complaint: With your local data protection authority.
8.2 Under PDPA (Singapore Residents)
- Access: Request access to your personal data we hold.
- Correction: Request correction of errors or omissions.
- Withdrawal of consent: Withdraw consent for collection, use, or disclosure.
8.3 Under CCPA/CPRA (California Residents)
- Know: Request disclosure of data collected, used, and shared.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate data.
- Opt-out of sale/sharing: We do not sell personal information, but you may opt out of data sharing for targeted advertising.
- Non-discrimination: We will not discriminate against you for exercising your rights.
8.4 How to Exercise Your Rights
Email: legal@soclip.pro
Account deletion: account.deletion@soclip.pro or via Settings > Delete Account.
We will respond within 30 days (or as required by applicable law).
9. Security
We implement industry-standard security measures including:
- TLS/SSL encryption in transit;
- Encrypted storage for sensitive data;
- JWT-based authentication with secure token handling;
- Bcrypt password hashing;
- Regular security audits and dependency updates;
- Access controls and principle of least privilege.
No method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it to contact@soclip.pro.
10. Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences through our cookie consent banner or your browser settings.
11. Children's Privacy
SoClip is not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16 without appropriate consent, we will delete it promptly.
12. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 15 days before the changes take effect. The "Effective Date" at the top will be updated accordingly.
14. Contact
For any privacy-related questions or requests:
- Email: legal@soclip.pro
- Account Deletion: account.deletion@soclip.pro
- Address: SOCLOSE PTE. LTD., 7 Temasek Boulevard #12-07, Suntec Tower One, Singapore 038987